Nowadays many are being lured into the business of opening a PC Tech support call center, however not all are successful in this business.
So here I am to help you understand how to boost or make sure that if you open such
a center, how to ensure that you consistently get revenue and not only that but also
how to boost the revenue from this business?
There are few things which are really critical to provide a solid base to a Tech Support BPO. These are mentioned as below:
1. Sales Agents : They are the utmost important part of this business. The HR and a
senior Sales management staff needs to ensure they hire the BEST, and do not
compromise on this as these agents will be the main revenue generators. If you
have enough fundings hire experienced agents else if not, then you need to ensure to hire really good and enthusiastic boys and girls. Then it is up to the
trainer to bring them up to the standards. If you want you can take my services
too .
2. Tech Support Agents : Here you have to ensure ALWAYS hire experienced agents,
if you are a startup, as you are looking for quick revenue and you DO NOT want to waste time and money on their training.
Now coming to the part how to boost the revenue of your tech support center? Now
here are the tips which will really help you a lot and ensure that you will NEVER fail if you do follow these tips. Below are the steps need to be followed for your success.
Cold calling/Outbound
This is done by calling the prospective customer and then pitching for your services. This
is one of the oldest methods used by many centers and can be done for any campaign or process for that matter. You can buy the leads from any good tech support lead vendor like www.telemarketingbpoleads.com
So here I am to help you understand how to boost or make sure that if you open such
a center, how to ensure that you consistently get revenue and not only that but also
how to boost the revenue from this business?
There are few things which are really critical to provide a solid base to a Tech Support BPO. These are mentioned as below:
1. Sales Agents : They are the utmost important part of this business. The HR and a
senior Sales management staff needs to ensure they hire the BEST, and do not
compromise on this as these agents will be the main revenue generators. If you
have enough fundings hire experienced agents else if not, then you need to ensure to hire really good and enthusiastic boys and girls. Then it is up to the
trainer to bring them up to the standards. If you want you can take my services
too .
2. Tech Support Agents : Here you have to ensure ALWAYS hire experienced agents,
if you are a startup, as you are looking for quick revenue and you DO NOT want to waste time and money on their training.
Now coming to the part how to boost the revenue of your tech support center? Now
here are the tips which will really help you a lot and ensure that you will NEVER fail if you do follow these tips. Below are the steps need to be followed for your success.
Cold calling/Outbound
This is done by calling the prospective customer and then pitching for your services. This
is one of the oldest methods used by many centers and can be done for any campaign or process for that matter. You can buy the leads from any good tech support lead vendor like www.telemarketingbpoleads.com
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